Contact Euro Palace Casino Support
Contact our support team
For help with europalacecasinouk.co.uk, email our support team at [email protected]. Describe what you need help with and include the relevant page address.
Euro Palace Casino's terms exclude UK residents from opening accounts, placing bets and carrying out financial transactions. Contacting support does not change that restriction.
What to include
A clear description helps explain the issue without unnecessary personal information.
| Your enquiry | Useful details |
|---|---|
| A page is not working | Page address, device, browser and the error displayed |
| A question about our website | The page or wording you want help understanding |
| A previous support enquiry | The earlier message and any reference you received |
- Explain what happened and what you expected instead.
- Include a screenshot if useful, with private details hidden.
- Never send passwords, one-time security codes or full payment-card details.
Casino account assistance
Euro Palace Casino's terms direct players to Player Services for account closure and changes to payment details. Changes to personal contact information also need to be raised with casino support. The casino terms identify live chat as the route for enquiries needing immediate attention; this does not establish a response-time guarantee for [email protected].
For help with gambling controls, see our responsible gambling page. Our privacy page explains the distinction between website enquiries and the operator's handling of player information.
Formal complaints to the casino operator
Formal complaints must reach the email channel designated for complaints. General support correspondence does not start that procedure. For other enquiries, our contact address is [email protected].
The operator requires a complaint within six months of the incident, with your username or account number, first and last name, an explanation and any relevant evidence. Its terms do not permit a complaint to be lodged during the first week after a withdrawal.
During a dispute, the operator allows four weeks to answer its correspondence. Without a reply in that period, it treats the matter as resolved; pursuing it again requires a new complaint. Read the terms and conditions for the applicable account and dispute conditions.