Euro Palace Casino Privacy Policy
Privacy at Euro Palace Casino
For questions about our website at europalacecasinouk.co.uk, contact our support team at [email protected]. The sections below explain the Cityviews privacy notice covering Euro Palace gambling services. Cityviews identifies itself as a group of companies; its notice includes Baytree Interactive Ltd. These company details concern the gambling services.
Information collected through the gambling services
Cityviews describes information provided by players, information gathered through service use and information received from other providers.
| Category | Examples in the Cityviews notice |
|---|---|
| Account details | Name, contact details, date of birth, address, occupation and login credentials |
| Verification and payments | Identity documents, address evidence, card details and bank information |
| Support interactions | Messages and telephone conversations, which may be monitored or recorded |
| Device and usage data | IP address, location, device identifiers, browser details, page activity and session timings |
| Gambling activity | Deposits, bets, bonus activity, session length and scores |
| Other sources | Financial or credit information from providers, and basic social-account details when that registration option is used |
The notice treats otherwise non-identifying information as personal information while it remains connected to an identifiable person. It also describes using anonymised or aggregated information, including for marketing. Downloaded software may gather device information to detect suspected fraud or VPN and proxy connections.
Why Cityviews uses information
The purposes described by Cityviews include:
- Opening and maintaining accounts, operating games and handling payments.
- Providing support, verifying access and resolving disputes.
- Improving services through research, usage analysis and personalisation.
- Supporting responsible gambling and investigating suspected fraud or rule breaches.
- Meeting regulatory requirements, including identity checks and anti-money-laundering duties.
- Processing privacy requests and delivering advertising or promotional communications.
Sharing and overseas transfers
Cityviews describes sharing information for specified purposes with group companies, white-label businesses, payment providers, banks, verification services, credit agencies and other contractors. Recipients may also include marketing partners, professional advisers, regulators and investigators. Event arrangements and potential business sales or reorganisations can involve additional recipients.
The notice allows transfers outside the European Union and warns that protections in destination countries may differ. Cityviews describes contractual measures and other safeguards for those transfers; this is not an assurance that every destination has equivalent privacy laws.
Marketing choices
Cityviews and its marketing partners may send promotions by email, telephone, text message or post. Players can ask customer services to change their preferences or use the gambling service's live chat to stop further marketing offers. Operational messages may continue after promotional emails have been stopped.
The notice also describes notification software that may accompany a download. Stopping those notifications requires manually removing that notification software from the device.
Cookies and external services
The Cityviews notice describes cookies and similar technologies used for navigation, personalisation, analytics and advertising, including technologies supplied by third parties. Browser controls can remove or block cookies, although some service features may then work less effectively. Cityviews states that automated Do Not Track signals are not acted on.
See our Cookies page on europalacecasinouk.co.uk. When you use another provider's website or application, read that provider's privacy terms before supplying information.
Retention and privacy requests
Cityviews keeps account information during the account's active period. Records may remain afterwards for gambling regulation, identity-verification and anti-money-laundering obligations, or legitimate purposes such as fraud prevention and record keeping. Closing an account does not therefore establish that all associated data will be erased immediately.
The Cityviews notice describes requests to:
- Obtain access to personal information or ask for its deletion.
- Correct details that are inaccurate or outdated.
- Limit or stop further processing.
- Receive personal information in a machine-readable form.
These requests remain subject to legal and reporting requirements. The notice promises reasonable efforts to address deletion requests, rather than unconditional erasure. For questions about europalacecasinouk.co.uk, use [email protected]; for gambling-account data requests, use the data-protection contact specified in the account service's privacy notice.
Age restrictions and security
Cityviews restricts its services to people aged at least 18, or the higher legal age applicable where they live. Its notice says information identified as having been supplied by an underage person will be discarded. Report suspected underage use through the gambling service's support channels.
Cityviews describes encryption, access controls, network protections and audits. Its notice also recognises that security measures cannot guarantee prevention of every unauthorised access or misuse.
Policy changes and complaints
Under the Cityviews notice, substantial revisions are communicated through the services or by email and take effect seven days after notification. Other revisions apply from the notice's revision date. The notice identifies the Office of the Data Protection Authority in Guernsey for data-protection complaints concerning those services.